SHIPPING UPDATE: Please note we are experiencing unprecedented delays due to COVID-19 | Please allow an ADDITIONAL 5-7 business days for your order to arrive.
Most of our products are Certified Organic, GMO-free and certified by the national accreditation body. You can shop these in our Certified Organic collection.
To be certified by the OFC means that each product must contain a minimum of 70% Certified Organic ingredients and the rest must be natural. Certified Organic covers everything you would expect in an ethically produced product, including being cruelty free, socially responsible and grown without genetic modifications, hormones, antibiotics, synthetic pesticides and herbicides.
Absolutely! The majority of our products are vegan and vegetarian-friendly. We also cater to a range of other dietary requirements, with many of our products also being gluten-free.
Yes! Sustainability is of the upmost importance to us, so we use recyclable materials in all our packaging.
Once your order has been placed, we will endeavour to pack and despatch within 1-2 business days. Standard shipping Australia-wide is estimated between 3-5 business days.
We want you to be happy shopping with us. If you are experiencing issues with your order, please notify us by submitting a request online and we will be glad to help. Any rights you have under our returns, refunds and exchange policy are additional to the rights you have under Australian Consumer Law.
Please review your order carefully before placing it as we do not provide change-of-mind refunds. We provide refunds if the product you bought is:
-Not of acceptable quality (this does not include products that do not fit in with your dietary or lifestyle requirements).
-Does not match the description
-Is damaged upon arrival
The best way to get in touch is via email or using the contact form on the Contact Us page of our website. If you need assistance with your order, you can email us at firstname.lastname@example.org and we will get back to you as soon as possible.
We are happy to accept payments made via credit card (Visa, Mastercard and AMEX), Apple Pay, Shop Pay, Google Pay and PayPal.
We endeavour to get to your emails within 48 business hours. We never leave any email unreturned, so no need to worry. We will get back to you as soon as possible.